Search, statuses, conditions, viewings and reservations.
How do I find the right apartment?
Open the catalog or map. Enter your budget, number of rooms, neighborhood, and rental period. Then open the apartment card and check all the conditions, not just the price.
What to do
1
Choose an apartment in the catalog or on the map.
2
Check term, commission, deposit, utilities, children and pets.
What do “Available”, “Reservation” and “Passed” mean?
"Available" — the apartment can be requested for viewing. "Reservation" — the apartment is already being agreed with another client. "Passed" — the apartment is no longer available, but the old link may remain open.
What is the difference between a short term and a long term?
Short-term lease is an option for a period of less than a year or for the minimum period specified in the card. LBV long-term lease - a contract for at least 12 months. One apartment can be offered in several options at once with different prices.
When is there no tenant commission?
For rentals of 12 months or more, the LBV commission for tenants is not charged.
Deposit — the amount that the tenant transfers as collateral under the contract. This is not a LBV commission or payment for the last month, unless the contract expressly states otherwise. Utilities are usually paid separately, but the exact rule is indicated in the card and the contract.
What to do
1
Check the deposit amount in the card.
2
Check if utilities are included in the price.
3
Before payment, verify the same amounts in the contract.
Open the "Rules" section in the apartment card. For children and pets, it is separately indicated: allowed, not allowed or by agreement. There may be an explanation nearby, such as which animals are allowed.
How do I sign up for a viewing and does the application mean a reservation?
The application informs the manager that you want to see the apartment. She has not yet confirmed the viewing time or booked the apartment. The manager will contact you and agree on the exact time and further conditions.
What to do
1
Open the apartment card.
2
Click the contact button or leave a request.
3
Specify a convenient time and wait for the manager's response.
I want to rent out my apartment
Owner's application, publication and commission.
How to offer your apartment?
Open the Owners page and fill out the short form. Name and method of communication are required. In the description, you can immediately specify the area, price, rental period and important conditions.
What to do
1
Tap “Suggest an apartment.”
2
Leave your name and phone number or messenger.
3
Submit the form. The manager will clarify the data, photos and convenient contact time.
Add clear photos of the rooms, kitchen, bathroom, view, and facade. The first photo will be the cover. If there are no pictures yet, choose to send to the manager later or shoot with LBV.
How do I enter an address correctly?
Start typing the street and house number in Russian, Romanian or Latin — the words “street” and “strada” are optional. Select a short address from the list; once selected, the list will close.
How do I agree on terms with LBV?
Tell us about your apartment and preferred rental period. Before we begin, we discuss your goals, the support you need and the terms of working together.
The manager contacts the owner, clarifies the characteristics, conditions and photos. Once approved, your listing is ready to go live. The owner knows the conditions in advance and makes a decision on the candidate.
Contract and SafeRent
Documents, photo evidence, payments, and checkout.
Why do I need a contract and what to check before confirming?
The agreement fixes the rental price, deposit, term, utilities, obligations of the parties and the rules of residence. Both parties must read the document and verify their details before confirming.
What to do
1
Check the names and contacts of the parties.
2
Check your address, due date, price, deposit, and payment terms.
3
Check your cancellation, lodging, and deposit refund policies.
SafeRent — electronic rental support. It stores the agreed certificate of the condition of the apartment, photographs, property, equipment, meter readings, keys and history of rental and utility bills confirmations.
What should be included in the certificate when transferring the keys?
The certificate records the condition of rooms and objects, existing defects, the completeness of equipment, models, if necessary, meter readings and the number of keys. Photos should show the overall appearance and important details.
What to do
1
Explore the apartment together.
2
Remove the general view of each room and the individual defects.
3
Check the appliances, furniture, counters and keys.
4
Both parties check the same version before confirming.
How do rental and utility receipts work?
One party creates an entry: what is paid for, for what period, what amount and in what way. The second party checks it and confirms it. After that, both parties have the same entry in SafeRent.
What do I do when I check out?
Upon departure, the parties again inspect the apartment, record the final readings, keys and the condition of the property. The return certificate helps to compare the state with the one that was at the entrance.
What to do
1
Agree on the date of the inspection.
2
Record the readings and condition of the apartment.
3
Mark the returned keys.
4
Write down the agreed total for the deposit and settlements.
Website and personal account
Login, favorites, calculator, data and errors.
Why do I need an account and how to log in?
Without entering, you can view apartments and use the main pages. You need an account to sync your favorites, store your billing, and see rental documents associated with you. You can log in using the method available on the login page via Telegram or email.
Tap the heart icon at the apartment. Without logging in, the list is stored in this browser. Once logged in, the site merges the local list with the account's favorites so that it is available once logged in.
Enter the beginning and end of the period. For each service, specify the initial reading, the final reading, and the rate. The calculator will subtract the initial value from the final value and multiply the cost by the tariff.
What to do
1
Rewrite the readings from the meter.
2
Enter the current fare from the supplier's invoice.
3
Check the flow rate and the total.
4
Log in to your account if you want to keep multiple calculations in your history.
What data is publicly visible and how do I request deletion?
The public card shows the details of the apartment and a contact for contacting the listing. Account, contract, and SafeRent data are only available to those who have been granted appropriate access. You can send a request for correction or deletion of data to the manager.
Does LBV help with temporary protection for Ukrainian citizens?
Yes. LBV explains the actual procedure, helps to prepare the data, check the completeness and correctly submit the application through the official channel. We help you understand the required documents and prepare your application.
First, refresh the page and check the internet. If the issue is with your account, please sign out and sign in again. If the error persists, write to the manager, indicate the page, what you clicked and what appeared on the screen.